FAQ

FAQ

1 HOW DO I CONTACT CUSTOMER SERVICE?

You can send us an email at support@carpaltunnelrelief.ca .

2 CAN I CANCEL MY ORDER?

Unfortunately, no. Our orders pass through the system for processing immediately after they are placed and our system simply doesn't allow for changes to be made or cancellations. Be sure to double-check everything before processing your payment!

3 CAN I MODIFY MY ORDER?

No modification can be made (product, size or colour) to an order that has been placed.

4 WHAT METHOD OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard, American Express,ShopPay, GooglePay, ApplePay and PayPal. Please note that at this time we cannot accept payment from Interac, Prepaid Credit Cards or Visa Debit Cards.

5 A PRODUCT I BOUGHT RECENTLY FROM YOUR WEBSITE IS CHEAPER TODAY. CAN I BE CREDITED THE DIFFERENCE?

No, we will not match the price. If yesterday you were able to purchase a product in the size and colour you wanted, it could have easily been purchased by someone else had you not done so.

6 A PRODUCT ON CARPALTUNNELRELIEF.CA IS CHEAPER ON ANOTHER SITE. CAN YOU ADJUST YOUR PRICE?

In no case will we adjust our prices based on any competitor. Whether you have already placed an order or are about to, this remains the case.

7 I JUST BOUGHT SOMETHING AND IT IS DEFECTIVE. WHAT DO I DO?

Send an email to support@carpaltunnelrelief.ca with all the details of the defective product, and include photos. Customer service will be in touch with you within 48 hours.

8 WHAT IS YOUR RETURN POLICY?

All sales are final. We do not refund or exchange any item. You cannot return an item if the size does not fit you or you don't like the colour. The only reason you can return an item is if it is defective or does not match its description on the website. 

9 WHAT’S THE BEST WAY TO STAY UP TO DATE WITH ALL YOUR DEALS?

Sign up to our newsletter (at the bottom of the page).

10 CAN I HAVE MY ORDER SHIPPED OUTSIDE OF CANADA?

No, we only deliver in Canada.